HubSpot Systems Administrator

3 days ago

Conshohocken, Pennsylvania, United States Spring EQ Full time
About Spring EQ

Spring EQ is a national home equity lender that provides flexible and tailored financing solutions directly to consumers through a network of experienced brokers and partners. With a strong focus on customer satisfaction, Spring EQ has established itself as one of the fastest-growing and highest-rated home equity financing partners in the United States.

Job Summary

We are seeking a highly skilled and detail-oriented Systems Manager to oversee the management, optimization, and integration of our Voice over IP system (Dialpad) and our CRM (HubSpot) system. In this role, you will ensure seamless communication between our sales, marketing, and customer service teams by managing our telephony and customer relationship management (CRM) systems.

Key Responsibilities
  1. System Management and Administration
  • Manage and maintain the Dialpad VoIP system, ensuring it meets the communication needs of the organization.
  • Administer HubSpot CRM, including setting up workflows, managing user permissions, and optimizing the platform for sales and marketing processes.
  • Integrate Dialpad with HubSpot to streamline communication workflows and ensure data consistency across platforms.
  • Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality.
Process Improvement and Optimization
  • Identify opportunities to enhance the integration and functionality of Dialpad and HubSpot to improve workflow efficiency.
  • Collaborate with cross-functional teams to understand their needs and implement system changes that align with business goals.
User Support and Training
  • Provide technical support to team members using Dialpad and HubSpot, resolving any issues related to system use.
  • Develop and deliver training programs for staff to ensure effective utilization of both platforms.
Data Management and Reporting
  • Ensure accurate data synchronization between Dialpad and HubSpot, maintaining the integrity of customer information.
  • Collaborate with sales, marketing, and customer service teams to define data needs and ensure systems are configured to meet these requirements.
Security and Compliance
  • Ensure that both Dialpad and HubSpot systems comply with relevant data protection and privacy regulations.
Qualifications
  • Technical Expertise
    • Proficient in administering Dialpad or similar VoIP systems.
    • Strong experience with HubSpot CRM, including workflows, integrations, and reporting.
    • Familiarity with API integrations, especially between VoIP systems and CRM platforms.
  • Problem-Solving and Analytical Skills
    • Ability to troubleshoot and resolve technical issues across both systems.
    • Strong analytical skills to interpret data and provide actionable insights.
  • Communication and Collaboration
    • Excellent communication skills, both written and verbal.
    • Ability to work effectively with cross-functional teams and provide clear technical guidance to non-technical users.
  • Project Management
    • Experience managing system projects, including upgrades, integrations, and migrations.
    • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
Preferred Qualifications
  • Experience with additional CRM systems or VoIP platforms.
  • Knowledge of sales and marketing processes, particularly within HubSpot.
  • Familiarity with data protection regulations (e.g., GDPR, CCPA) and compliance requirements.
Benefits
  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Credit Union Membership
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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