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Digital UX Researcher, GREF

1 month ago

Arlington, Virginia, United States Amazon Full time
About the Role

This is a unique opportunity to shape the workplace experience for Amazonians around the world. As a UX Researcher III in the Global Real Estate and Facilities (GREF) organization, you will lead high-impact, large-scale research programs that directly impact business strategies and shape digital workplace product experiences.

Key Responsibilities
  • Scope and drive research projects that inform digital workplace product strategy, design, and development at varying product stages, in collaboration with cross-functional partners.
  • Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable and strategic insights.
  • Synthesize research insights and distill them into compelling narratives that frame problems and illuminate the business value of recommended solutions.
  • Guide a team of cross-functional partners on the execution of research programs and the delivery of results.
  • Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving impactful decision-making.
  • Continuously monitor market trends and competitive landscape to anticipate future customer needs and proactively ideate novel features and strategic directions.
  • Present research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership.
  • Continuously evaluate and improve programs to ensure consistent delivery of actionable and relevant insights, continuously refining strategies and approaches to meet business needs and evolving ways of work.
  • Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREF.
About the Team

This role will be a key lead within the newly formed Global Transformation & Insights org. The team is responsible for providing customer insights, business insights, creative and UX design, and communications to support the growth and success of Amazon.

Basic Qualifications
  • 7+ years conducting user research, with a strong emphasis on digital product solutions.
  • Bachelor's degree in a research, design, business, or data-related field or 4+ years of quantitative field research experience.
  • Curious about technology and can dive into complex or unfamiliar topics.
  • Deep experience in a range of research methods, both generative and evaluative types of research, and across varied product lifecycle stages.
  • Experience communicating complex research methods and findings to non-technical stakeholders.
Preferred Qualifications
  • Ability to independently drive multiple concurrent projects in an agile environment.
  • Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Experience independently designing and running original research on a range of product types, including digital products and services.
  • Solid understanding of the innovation, design process, and how research is appropriately integrated at each phase.
  • Strategic, business-building approach to user research with a passion for translating data into bottom-line impact.
  • Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
  • Experience in the utilization of behavioral data and the design and analysis of A-B tests a plus.
  • Advanced Excel knowledge and capabilities.
  • Skilled in use of statistical analysis tools a plus (e.g., SPSS, R).
  • Vendor management experience.
  • Research agency experience a plus.
  • MS or PhD in human-computer interaction, human factors, psychology, sociology, anthropology, or related discipline.
Amazon is an Equal Opportunity Employer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.