Senior UX Researcher, Government

3 weeks ago


Arlington, Virginia, United States For People Full time
About the Role

We are seeking a highly skilled Senior UX Researcher to join our team at For People. As a key member of our team, you will play a critical role in transforming the user experience for the Medicaid Drug Program (MDP) product suite at the Centers for Medicare and Medicaid Services (CMS).

In this role, you will be responsible for conducting in-depth qualitative and quantitative user research to understand the needs of various user roles, including state officials, drug manufacturers, and CMS administrators. You will work closely with product teams to develop documentation that outlines user flows, system interactions, and access permissions for each user role.

As a Senior UX Researcher, you will have the opportunity to work on a critical project that impacts millions of lives across the Medicaid and CHIP programs. You will bring empathy, insight, and technical expertise to the modernization of a system that requires collaboration and trust.

Responsibilities
  • Conduct user research to understand the needs of diverse users, including state officials, drug manufacturers, and CMS administrators
  • Develop documentation that outlines user flows, system interactions, and access permissions for each user role
  • Work with CMS and the Division of Pharmacy to foster strong relationships and emphasize mutual goals and outcomes
  • Develop strategies to surface user needs in ways that align with business requirements and objectives
  • Ensure usability testing, prototyping, and design improvements are informed by real user behaviors and needs
  • Help prioritize product improvements by aligning research findings with the broader MDP objectives
Requirements
  • 5+ years of experience leading user experience research for complex, large-scale digital products or services, ideally within the government sector or highly regulated industries
  • Expertise in conducting user research and usability testing, particularly for systems with multiple user roles
  • Strong understanding of user experience research methodologies, including task analysis, user interviews, surveys, usability testing, and journey mapping
  • Exceptional communication skills to present research findings to diverse audiences and translate insights into actionable decisions
  • Experience with agile teams, documenting workflows, and developing strategies for systems that lack existing user documentation
  • Familiarity with data-driven approaches to UX and leveraging tools for understanding user behavior
  • Ability to work cross-functionally and build relationships with product owners, developers, and government partners
  • Experience with Figma, Mural, Figjam, Dovetail, or similar design and research tools
What We Offer

As a Senior UX Researcher at For People, you will have the opportunity to work on a critical project that impacts millions of lives. You will be part of a fully remote team that prioritizes positive work-life balance and the well-being of our people. We offer a competitive salary range of $105,000-$130,000 annually, plus comprehensive benefits and annual company profit sharing.

We are an Equal Employment Opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, or veteran status.



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