Senior Call Center Representative
4 weeks ago
We are seeking a highly skilled and experienced Senior Call Center Representative to join our team at Texas Children's Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and concerns
- Collaborate with healthcare teams to resolve complex issues and improve patient outcomes
- Develop and maintain strong relationships with patients, families, and healthcare providers
- Stay up-to-date on hospital policies, procedures, and technology to provide accurate and informed responses
Requirements:
- 3+ years of experience in a call center or customer service role
- Proven track record of providing exceptional customer service
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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