Senior Call Center Representative

4 weeks ago


Houston, Texas, United States Texas Children's Hospital Full time
Job Title: Senior Call Center Representative

We are seeking a highly skilled and experienced Senior Call Center Representative to join our team at Texas Children's Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and concerns
  • Collaborate with healthcare teams to resolve complex issues and improve patient outcomes
  • Develop and maintain strong relationships with patients, families, and healthcare providers
  • Stay up-to-date on hospital policies, procedures, and technology to provide accurate and informed responses

Requirements:

  • 3+ years of experience in a call center or customer service role
  • Proven track record of providing exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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