IT Support Specialist

3 weeks ago


Owings Mills, Maryland, United States Chesapeake Search Partners Full time

Job Title: IT Support Specialist

Job Summary:

The IT Support Specialist will be responsible for providing technical assistance to employees, troubleshooting software and hardware issues, and managing the IT support ticketing system. This role will also involve game-day IT support duties for major events at M&T Bank Stadium.

Key Responsibilities:

  • Provide excellent customer service to employees and display a consistent level of professionalism.
  • Serve as the point of contact for technical support, utilizing a ticketing system to log requests and incidents through various channels.
  • Establish and monitor Service Level Agreements (SLAs) and metrics to measure service desk performance.
  • Document and update training guides for the knowledge base.
  • Administer various components of Microsoft Office 365 & Azure Active Directory.
  • Maintain inventory of all hardware endpoint devices.
  • Create and maintain documentation, including troubleshooting guides and IT standard operating procedures.
  • Install, configure, and troubleshoot software and hardware.
  • Analyze trends to proactively prevent future problems and alert management to emerging trends in incidents.
  • Learn and follow organizational standard operating procedures and IT policies.

Requirements:

  • 5+ years of experience in a related field.

Preferred Skills:

  • Strong understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals.
  • Experience in providing excellent customer support.
  • Experience in support conference room technology and A/V.
  • Experience in networking fundamentals, including troubleshooting TCP/IP, packet captures, and traces.
  • Experience using Microsoft Active Directory, Office 365, Apple, mobile, etc.
  • Demonstrated knowledge or experience in information security best practices.

  • IT Support Specialist

    4 weeks ago


    Owings Mills, Maryland, United States Medix™ Full time

    IT Support Specialist OpportunityOwings Mills, MDFull Time Direct HireNot able to provide sponsorship for now or in the futureMedix's client is seeking an experienced IT Support Specialist to join their Information Technology team. This role will provide technical support for both on-site and remote employees, troubleshoot technical issues, and manage an IT...


  • Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Dexian DISYS. As a Desktop Support Specialist, you will be responsible for supporting the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Receiving and tracking desktop assets,...


  • Owings Mills, Maryland, United States Steps Full time

    Behavioral Support SpecialistAt Steps, we're looking for a skilled Behavioral Support Specialist to join our autism treatment team. As a Behavioral Support Specialist, you'll work with children on the autism spectrum, providing one-on-one therapy based on the principles of Applied Behavior Analysis (ABA).Responsibilities:Implement individualized treatment...


  • Owings Mills, Maryland, United States Wyndy LLC Full time

    Job SummaryWe are seeking a compassionate and reliable individual to join our team at Wyndy LLC as a Caregiver Support Specialist.About the RoleThis is a unique opportunity to make a positive impact in the lives of individuals in need of support and assistance. As a Caregiver Support Specialist, you will provide aid with daily tasks, offer emotional support,...

  • IT Support Specialist

    4 weeks ago


    Owings Mills, Maryland, United States Chesapeake Search Partners Full time

    Job Summary:The IT Support Specialist will be responsible for providing technical support to all employee computers and endpoint devices, troubleshooting software and hardware problems, and managing an IT support ticketing system. The position will also have game-day IT support duties for all major events at M&T Bank Stadium. The ideal candidate will be a...


  • Owings Mills, Maryland, United States Next Level Recovery Full time

    Job SummaryThe Executive Support Specialist provides high-level support to Corporate Executives, ensuring seamless day-to-day operations. Key responsibilities include: Communication: Responding to phone calls and emails, coordinating meetings, and scheduling appointments. Life Management: Grocery shopping, meal ordering, dry cleaning pickup and drop-off,...


  • Owings Mills, Maryland, United States Medix™ Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an experienced IT Support Specialist to join our Information Technology team at Medix™. The ideal candidate will have a strong understanding of technology and the ability to communicate technical concepts to non-technical staff.Key Responsibilities:Provide technical support for all employees,...


  • Owings Mills, Maryland, United States Y&L Landscaping, Inc. Full time

    Job OverviewAt Y&L Landscaping and Tree Service, we're seeking a highly motivated and organized individual to join our administrative team as an Administrative Support Specialist. This role will be responsible for providing exceptional customer service, supporting our sales team, and assisting with various administrative tasks to ensure a smooth workflow...


  • Owings Mills, Maryland, United States Booth & Associates LLC Full time

    Job DescriptionAt Booth & Associates LLC, we are seeking a highly skilled Technical Support Specialist to join our engineering team. As a key member of our team, you will play a crucial role in providing technical assistance and support to engineers and other team members.Key Responsibilities:Assist engineers in the design, development, and testing of...


  • Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Dexian DISYS. As a key member of our Asset Management team, you will be responsible for the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Receiving and tracking desktop assets, peripherals, and accessoriesUpdating...


  • Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop Support SpecialistJob Summary:This role supports the daily distribution and tracking of desktop equipment and peripherals to our associates. The ideal candidate will have experience with asset management, inventory tracking, and shipping and receiving responsibilities.Key Responsibilities:Receiving desktop assets, peripherals, and...


  • Owings Mills, Maryland, United States FIS Full time

    Job Description:FIS is seeking a highly skilled Production Support Specialist to join our team. As a key member of our support team, you will be responsible for providing level 2 production support 24/7, monitoring P1/P2 tickets, and escalating to the service delivery organization. You will also represent the L2 support team in major incident management...

  • Medical Assistant

    3 weeks ago


    Owings Mills, Maryland, United States United Urology Group Full time

    Job SummaryThe Medical Assistant - Clinical Support Specialist coordinates clinical care, including direct and indirect patient care, and assists the clinical supervisor and physicians in infection control, inventory, and equipment maintenance. This role is ideal for individuals who are passionate about delivering exceptional patient care and are looking for...


  • Owings Mills, Maryland, United States Scope Services Full time

    Job Summary: We are seeking a highly skilled Technical Support Representative to join our team at Scope Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities: Respond to all troubleshooting requests in a timely and professional manner....


  • Owings Mills, Maryland, United States Booth and Associates Full time

    Job SummaryWe are seeking a highly skilled Engineering Technician to join our team at Booth and Associates. As an Engineering Technician, you will play a critical role in supporting our engineering team by providing technical assistance and support to engineers and other team members.Key Responsibilities:Assist engineers in the design, development, and...


  • Owings Mills, Maryland, United States Connections Thru Life Inc Full time

    Senior Administrative AssistantConnections Thru Life Inc is seeking a highly skilled and detail-oriented Senior Administrative Assistant to provide exceptional support to our Executive team. The ideal candidate will possess excellent organizational skills, a proactive approach to problem-solving, and the ability to manage multiple priorities while...


  • Owings Mills, Maryland, United States LifeBridge Health Full time

    Diagnostic Imaging SpecialistLifeBridge Health is seeking a skilled Diagnostic Imaging Specialist to join our team. As a key member of our healthcare team, you will be responsible for performing diagnostic tests and scanning procedures utilizing ultrasound systems to assist physicians with diagnostic and therapeutic interventions.Key Responsibilities:Perform...


  • Owings Mills, Maryland, United States LifeBridge Health Full time

    Nutrition Support SpecialistWe seek a highly skilled Nutrition Support Specialist to join our team at LifeBridge Health. This role will be responsible for performing initial and ongoing nutritional assessments, monitoring and education of patients/caregivers on home enteral and parenteral nutrition support.Key Responsibilities:Collaborate with the clinical...


  • Owings Mills, Maryland, United States Giant Food Full time

    Job Title: Asset Protection SpecialistAbout Us:Giant Food is a leading grocery retailer in the Baltimore-Washington area, with over 2 million weekly customers and annual sales topping $5 billion. We're committed to being the most trusted and loved local food retailer in our community.Job Summary:We're seeking a highly motivated and detail-oriented Asset...


  • Owings Mills, Maryland, United States RadNet Full time

    Job OverviewRadNet is seeking a highly motivated and detail-oriented Information Systems Help Desk professional to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our end-users, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key...