Information Systems Support Specialist

3 weeks ago


Owings Mills, Maryland, United States Medix™ Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an experienced IT Support Specialist to join our Information Technology team at Medix™. The ideal candidate will have a strong understanding of technology and the ability to communicate technical concepts to non-technical staff.

Key Responsibilities:

  • Provide technical support for all employees, using a ticketing system to log requests
  • Follow IT service management practices, such as ITIL and ITSM.
  • Administer Microsoft Office 365 and Azure Active Directory.
  • Maintain hardware inventory and documentation, including troubleshooting guides.
  • Install, configure, and troubleshoot software and hardware.
  • Analyze incident trends to prevent future issues.
  • Ensure compliance with IT policies, including preventing unauthorized software installations.
  • Assist with conference room technology and A/V systems.

Requirements:

  • Minimum of 5 years of IT support experience.
  • Strong understanding of technology and the ability to communicate technical concepts to non-technical staff.
  • Experience supporting Microsoft Active Directory, Office 365, Apple, and mobile devices.
  • Networking fundamentals, including TCP/IP troubleshooting.
  • Knowledge of information security best practices.
  • Passion for sports and familiarity with information systems

Compensation: This is a full-time, on-site position in Owings Mills, MD offering a highly competitive compensation package, including fully covered medical, dental, and vision benefits, a 401k plan, pension, and more. Most meals are provided, with no out-of-pocket costs for any benefits.



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