Information Systems Support Specialist
3 weeks ago
Job Title: IT Support Specialist
Job Summary: We are seeking an experienced IT Support Specialist to join our Information Technology team at Medix™. The ideal candidate will have a strong understanding of technology and the ability to communicate technical concepts to non-technical staff.
Key Responsibilities:
- Provide technical support for all employees, using a ticketing system to log requests
- Follow IT service management practices, such as ITIL and ITSM.
- Administer Microsoft Office 365 and Azure Active Directory.
- Maintain hardware inventory and documentation, including troubleshooting guides.
- Install, configure, and troubleshoot software and hardware.
- Analyze incident trends to prevent future issues.
- Ensure compliance with IT policies, including preventing unauthorized software installations.
- Assist with conference room technology and A/V systems.
Requirements:
- Minimum of 5 years of IT support experience.
- Strong understanding of technology and the ability to communicate technical concepts to non-technical staff.
- Experience supporting Microsoft Active Directory, Office 365, Apple, and mobile devices.
- Networking fundamentals, including TCP/IP troubleshooting.
- Knowledge of information security best practices.
- Passion for sports and familiarity with information systems
Compensation: This is a full-time, on-site position in Owings Mills, MD offering a highly competitive compensation package, including fully covered medical, dental, and vision benefits, a 401k plan, pension, and more. Most meals are provided, with no out-of-pocket costs for any benefits.
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