Chief Operations Officer

1 week ago


Lynn, Massachusetts, United States Lynn Community Health Center Full time
Position Overview

Lynn Community Health Center is seeking a skilled and committed Director of Operations for Integrated Specialty Care.

Key Responsibilities:

  • Lead and oversee operations within the assigned service line, engaging in strategic planning and setting objectives for the service line, including resource allocation and equipment requirements.
  • Establish and implement standardized protocols and procedures to maintain consistency and ensure high-quality service delivery across all teams.
  • Monitor and enhance the efficiency of daily operations, implementing best practices while providing continuous support to local Operations Managers to meet operational targets and ensure exceptional care.
  • Develop and manage operational budgets in collaboration with local leadership and finance teams to maintain financial health, adapting to payment structures and funding models.
  • Conduct analysis and prepare comprehensive reports on operational activities, performance metrics, and financial forecasts to inform resource allocation and strategic decisions.

Essential Qualifications:

  • Bachelor's degree is mandatory.
  • A minimum of 5 years of relevant experience is required.
  • At least 2 years of supervisory or management experience is necessary.
  • Proficiency in computer systems, including web-based applications and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is essential.
  • Excellent verbal, non-verbal, and written communication skills are required.
  • Strong analytical, organizational, problem-solving, and critical thinking abilities are essential.
  • Ability to collaborate effectively and navigate within a complex organizational structure is crucial.

Preferred Qualifications:

  • A Master's degree in Business, Healthcare Administration, or a related field is preferred.
  • 7-10 years of experience in healthcare operations, particularly in managing multiple teams in intricate healthcare settings is desirable.
  • Experience in process improvement, data analysis, and system redesign is advantageous.
  • Familiarity with medical terminology, financial systems, and the development of financial and business plans is preferred.


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