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Patient Service Ambassador

2 months ago

San Francisco, California, United States Intermountain Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Provide Excellent Customer Service: Greet patients in a professional manner, assess their needs, and ensure that their expectations are exceeded.
  • Manage Patient Intake: Verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms.
  • Coordinate Patient Care: Direct patients on next steps, inform them about delays and wait times, and schedule appointments as needed.
  • Process Payments: Proactively request payments from patients, receive and process payments, and follow up on outstanding balances.
  • Support Administrative Functions: Assist with reports, address patient concerns, and perform paperwork as needed.
  • Collaborate with Care Teams: Work with other care teams and employees to provide a seamless experience for patients.
Requirements
  • Customer Service Experience: Six months of customer service experience involving interactions with customers.
  • Basic Computer Skills: Demonstrated basic computer skills involving word processing and data entry.
  • Professional Manner: Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • Customer Service Experience: One year of customer service experience, especially in a hospital or medical office.
  • Problem-Solving Ability: Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Excellent Communication Skills: Demonstrate excellent verbal and written communication skills.
Physical Requirements
  • Interact with Others: Interact with others requiring the ability to communicate information.
  • Operate Office Equipment: Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and Read: See and read computer monitors and documents.
  • Remain Sitting or Standing: Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.