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Physical Therapy Clinic Front Office Coordinator

2 months ago

Honolulu, Hawaii, United States Orthosport Hawaii Full time
About OrthoSport Hawaii

We are a busy outpatient physical therapy clinic with multiple locations in Hawaii, dedicated to providing exceptional patient care and service.

Job Summary

We are seeking a detail-oriented and personable individual to join our front office team as a Patient Access Representative. This role is responsible for greeting patients, checking them in, and ensuring a smooth and efficient experience.

Key Responsibilities
  • Greet patients and check them in, ensuring accurate and timely processing of patient information
  • Answer incoming phones and route calls to the appropriate staff member
  • Work independently with minimal supervision, using sound judgment and problem-solving skills
  • Schedule patient appointments on our integrated EHR system (OptimisPT)
  • Check benefits and submit authorizations, ensuring compliance with insurance requirements
  • Collect and update patient information in our computer system, maintaining accurate and up-to-date records
  • Collect and log payments, ensuring accurate and timely processing
Requirements and Qualifications

Applicants with experience in customer service, insurance authorization, billing, or other relevant experience are encouraged to apply. We offer a competitive wage commensurate with skills and experience.