Office Service Representative II

7 days ago

Dallas, Texas, United States Canon U.S.A., Inc. Full time
Job Title: Office Service Representative II

Under general supervision, this role is responsible for all mail, packages, and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality, and/or other duties as assigned.

Key Responsibilities:
  • Customer Service:
    • Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Mail/Packages/Pouches:
    • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
    • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
    • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
    • Log outgoing and incoming items as required and review for accuracy/completeness
  • Supplies/Copying/Faxing/Administration:
    • Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
    • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
    • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
    • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
    • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
    • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
    • Performs other administrative duties from inserting, copying and photocopying to faxing as needed
    Qualifications:
    • High school Diploma or equivalent
    • 2-5 years' experience working in a mailroom or professional office environment
    • Knowledge of metering, weighting, logging and other shipping procedures
    • Proficiency in computer skills preferred
    • Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
    • Excellent customer service, professional attitude and appearance are a must
    • Ability to work overtime & meet deadlines
    Physical Demands:
    • Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
    • May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
    • May occasionally lift up to 50 lbs
    • Frequent use of hand and foot controls
    • May occasionally need to climb stairs

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