Customer Service Representative

1 week ago

Dallas, Texas, United States ValorVIP Full time
Job Title: TOLLING BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

At ValorVIP, we are seeking a highly motivated and customer-focused individual to join our team as a TOLLING BILINGUAL CUSTOMER SERVICE REPRESENTATIVE. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients across the country.

Job Summary:

We are looking for a talented and bilingual customer service representative to support our commercial and public sector clients. In this role, you will handle inbound customer inquiries, troubleshoot technical issues, and provide best-in-class customer service to our clients.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow client program processes and perform tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to managerial team as needed
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.

Schedule:

We offer a wide range of scheduling options to accommodate your needs, including flexible shifts and weekly work variations.

Physical Requirements:

This role operates in a professional office environment, and the employee will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:

Must be authorized to work in the country where the job is based. Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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