Field Representative II, Field Services Support Specialist
1 day ago
At Ricoh USA, Inc., we are seeking a highly skilled and experienced Field Representative II, Field Services Support to join our team. As a key member of our field services team, you will be responsible for providing technical support and repair services to our customers in the field.
Key Responsibilities:- Provide technical support and repair services to customers in the field, including diagnostics, installation, removal, and retrofits on assigned equipment.
- Manage territory, inventory, and customer relationships to ensure high levels of customer satisfaction and revenue growth.
- Develop and maintain strong relationships with customers, sales partners, and internal stakeholders to drive business growth and improve customer satisfaction.
- Stay up-to-date with the latest technical knowledge and skills to provide expert-level support and repair services to customers.
- Collaborate with the service call center, parts department, and Field Technology Service Manager to ensure seamless communication and coordination of services.
- 2+ years of experience in a technical support or repair role, preferably in the electromechanical device industry.
- Valid state driver's license and minimum level of auto insurance coverage per company policy.
- Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.
- Excellent customer service skills, including ability to follow up to ensure closure of issues.
- Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
The Field Representative II, Field Services Support will work in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. Extensive daily travel in an automobile between customer locations is usually required. Assignment of a walking territory within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.
Ricoh USA, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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