Front Desk Representative

4 weeks ago


Orange, California, United States Spire Hospitality Full time

Deliver Exceptional Guest Experiences

As a Front Desk Agent with Spire Hospitality, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and exceptional service will create unforgettable memories that leave a lasting impression.

Key Responsibilities:

  • Provide unparalleled service, courtesy, and care to our guests
  • Respond promptly and effectively to guest questions and requests
  • Streamline the check-in and check-out process for guests
  • Answer incoming phone calls with promptness and professionalism
  • Excel at multitasking in a dynamic environment
  • Resolve guest concerns with attentive service recovery

Requirements:

  • High school diploma or its equivalent
  • One year of Front Desk experience in hotels preferred
  • One year of experience working in customer service or a guest-facing role required
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • Previous experience with hotel PMS systems a plus

Why Join Our Team?

At Spire Hospitality, we are committed to creating memorable guest experiences and delivering best-in-class service. We offer a comprehensive full-time benefits package, including medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, and wonderful hotel discounts.



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