Helpdesk Support Specialist
21 hours ago
Gettel Automotive Group is seeking a skilled and motivated Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities:- Support and maintain key hardware and software technologies related to our IT infrastructure
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Email administration and phone system support
- Act proactively to prevent critical system issues
- Logical project planning and timely implementation of assigned projects
- A+ and Network + Certification or equivalent experience
- Experience with ticketing and RMM systems
- Experience with Windows Server Administration, including Active Directory & Group Policy
- Advanced knowledge of Windows desktop systems
- General computer hardware & software knowledge and troubleshooting skills
- Familiarity with backup and recovery software and methodologies
- Knowledge of VoIP phone systems (specifically Zoom) a plus
- Knowledge of Microsoft Office suite and Microsoft 365 preferred
- Automotive DMS Experience a plus but not required (Reynolds & Reynolds)
- Medical, Dental & Vision Insurance
- Life Insurance
- Health Savings & Flex Spending Accounts
- Short & Long Term Disability
- 401K Plan
- Holiday Pay
- Personal & Sick Days
- Paid Vacation
- Paid Training
- Growth Opportunities
- Flexible Work Schedules
- Discounts on products & services
- Employee vehicle purchase plans
- Saturday Lunches
- Accident & Critical Care Plans
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