Club Ambassador and Member Services Coordinator

6 days ago

Palm Beach, Florida, United States The Breakers Full time

We are seeking a highly skilled and organized individual to join our team as a Club Ambassador and Member Services Coordinator at The Breakers. In this hourly role, you will serve as a key ambassador to our club members, providing personalized services to cater to their individual needs and preferences. Your primary responsibility will be to develop and implement a comprehensive member recognition gift program, including budgeting, researching and selecting gifts, and ensuring its successful execution. Additionally, you will be responsible for planning and organizing club member events, such as receptions and dinners at the hotel, to foster a sense of community and belonging among our members. You will also handle the distribution and tracking of member guest passes, ensuring accurate records are maintained. Furthermore, you will cultivate and nurture relationships with both on and off-property businesses to effectively manage the Membership Reservation Program. Strong communication skills, creative problem-solving abilities, a sense of urgency, professionalism, and a commitment to maintaining privacy are essential for success in this position. Previous customer service experience within the hotel or club industry is preferred.

Qualifications:
- Demonstrated experience in delivering excellent customer service, preferably within the hotel/club industry, or booster club programs.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
- Excellent oral and written communication skills.
- Creative problem-solving abilities.
- Strong sense of urgency and ability to prioritize tasks effectively.
- Unwavering professionalism and commitment to maintaining privacy.
- Proficient in Microsoft Office Suite and other relevant software.
- Bachelor's degree in a related field is preferred.

Responsibilities:
- Develop and implement a member recognition gift program, including budgeting, researching and selecting gifts, and ensuring its successful execution.
- Create and manage a club member event schedule, including planning, organizing, and hosting twice-annual receptions and dinners at the hotel.
- Distribute and track member guest passes, ensuring accurate records are maintained.
- Cultivate and nurture relationships with both on and off-property businesses to effectively manage the Membership Reservation Program.
- Provide personalized and attentive service to club members, addressing their needs and preferences with professionalism and efficiency.
- Collaborate with cross-functional teams, such as the marketing department, to promote club services and events.
- Stay updated on industry trends and best practices to continuously enhance the member services experience.
- Maintain accurate and up-to-date records of member interactions and preferences.
- Handle member inquiries, feedback, and complaints in a timely and professional manner.
- Collaborate with the management team to develop strategies for improving member satisfaction and retention.

Salary Range: $45,000 - $60,000 per annum, depending on experience and qualifications.

Benefits:
- Comprehensive health insurance package.
- Retirement savings plan with company match.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and growth.

At The Breakers, we offer a dynamic and supportive work environment, where our team members have the opportunity to make a real impact on our members' experiences. If you are a highly motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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