Member Team Lead

3 weeks ago


West Palm Beach, Florida, United States Sam's Club Full time
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring a positive shopping experience for our members.

Key Responsibilities:
• Assist management with the supervision of associates in assigned areas of responsibility
• Communicate goals and feedback to associates
• Train associates on processes and procedures
• Provide direction and guidance to associates on member service approaches and techniques
• Ensure compliance with company policies and procedures
• Support the Open Door Policy
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Member Service:
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
• Process memberships, upgrades, and credit accounts
• Encourage membership renewals
• Participate in sales and marketing events
• Complete and maintain marketing recaps and other required documentation
• Strive to meet membership goals
• Promote the value of Sam's Club products and services

Leadership:
• Oversees assigned area of responsibility by handling claims and returns
• Zoning the area
• Arranging and organizing merchandise
• Identifying shrink and damages
• Organizing and maintaining availability of carts/flatbeds
• Assisting members with transporting items
• Utilizing cart retrieval equipment according to company policies and procedures
• Maintaining parking lot cleanliness

Accounting and Finance:
• Completes accounting records, files, transactions, and other required documentation by following accounting office procedures
• Provides funds for proper register operation
• Creating and interpreting financial analysis reports
• Assisting with accounting-related investigations
• Preparing daily deposits
• Preparing and overseeing Cash Fund Transfers
• Investigating overages and shortages in cash register drawers and accounting office
• Maintaining confidentiality and accuracy of financial and personal information

Benefits:
• Competitive pay
• Performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Requirements:
• 6 months retail experience, including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older
• Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
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