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Customer Experience Specialist

2 months ago

Daytona Beach, Florida, United States W.B. Mason Full time
About W.B. Mason

We are a leading office supply company seeking highly motivated and customer-focused individuals to join our team as Inbound/Outbound Customer Relation Representatives.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to achieve sales and customer satisfaction goals.
  • Stay up-to-date on product knowledge and company policies to effectively assist customers.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong customer service skills and a passion for delivering exceptional experiences.