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Systems Infrastructure Specialist

2 months ago

Dublin, Ohio, United States Medical Mutual Full time

Established in 1934, Medical Mutual stands as one of Ohio's premier health insurance providers, delivering assurance to over 1.6 million residents through a diverse range of high-quality health, life, disability, dental, vision, and indemnity plans. As a mutual organization, we prioritize our policyholders, dedicating ourselves to the development of innovative products and services that enhance the well-being of our customers and communities. Join us at Medical Mutual as a Systems Infrastructure Specialist and contribute to our mission of ensuring the reliability and performance of our platforms, systems, and applications.

  • Performs technical tasks, resolves issues, and offers after-hours support
  • Focuses on designated areas under guidance
  • Guarantees the reliability and performance of assigned platforms and systems
  • Provides insights on methodologies and systems, and offers on-call assistance
  • Leads initiatives, addresses complex challenges, and explores new methodologies and systems with minimal oversight
Key ResponsibilitiesInfrastructure Specialist IHandles service requests and maintenance supportAcquires knowledge of technology platforms through training and collaborationDocuments system details, enhances work efficiency, and communicates effectivelyManages configurations, participates in on-call rotations, and moreInfrastructure Specialist II
  • Processes service requests and maintenance tasks
  • Assists with host system upgrades, configurations, and installations
  • Ensures system uptime and communicates issues effectively
  • Takes on technical roles in projects and manages multiple tasks with supervision
Infrastructure Specialist III
  • Offers consultation on system design and support
  • Oversees system configuration and change management
  • Analyzes trends, designs and implements upgrades, and mentors support staff
  • Evaluates system architecture and design, focusing on emerging technologies
Infrastructure Specialist IV
  • Consults on system design and support, mentoring support staff
  • Manages various tasks, leads projects, and ensures system security
  • Designs and tests new features, documenting procedures effectively
  • Takes the lead in diverse projects and initiatives
Infrastructure Specialist VProvides expert consultation on system design and support, facilitating upgradesAnalyzes trends, communicates effectively, and enhances client satisfactionLeads technical roles, oversees system security, and supports colleaguesContributes to the creation of new systems and security specificationsQualifications
  • Education and Experience, Technical Skills and Knowledge, Professional Certification(s).

Medical Mutual offers an outstanding package that includes a supportive work environment, excellent benefits, competitive compensation, and ongoing investment in career development. Join us in our commitment to being Ohio's leading health insurance choice while making a positive impact in the community. At Medical Mutual, we embrace diversity and are dedicated to Equal Employment Opportunity and Affirmative Action. Become a part of our team and make a meaningful difference.