Global Product Support Engineer 4
1 month ago
We are seeking a skilled Global Product Support Engineer 4 to join our team at Lam Research. As a key member of our support team, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Key Responsibilities- Provide technical support to field engineers, technicians, and product support personnel
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering
- Involved in customer installation and training
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers
- Minimum of 5 years of related experience in product or systems engineering with a bachelor's degree in mechanical engineering, Electrical and Electronics Engineering or a related field
- Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors
- Excellent written/verbal communication, fluent in English, strong presentation skills
- Capable of structured problem solving (preferably using 8D methodology)
- Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers
- Service orientated and ability to work in a matrix environment
- Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving
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