Senior Technical Support Engineer
1 day ago
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Foxit Software, Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction with our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat, resolving complex technical issues related to Foxit PDF Editor and other products.
- Collaborate with cross-functional teams, including customer success, product development, and quality assurance, to identify and resolve technical issues.
- Develop and maintain technical documentation, knowledge base articles, and training materials to support customer success.
- Participate in the development of new features and products, providing technical expertise and feedback to the product development team.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field, and 4+ years of high-level support experience in a fast-paced, enterprise software environment.
- OR Master's degree in Computer Science, Information Technology, or related field, and 2+ years of high-level support experience in a fast-paced, enterprise software environment.
- Core skills/competencies include technical prowess, relationship management, data analysis, problem-solving, and technical curiosity.
- Proficient in API workflows, SQL, and web standards like HTML, CSS, and JavaScript.
- Knowledgeable of PDF functionality and applications, with experience troubleshooting in server environments.
Preferred Qualifications:
- 3+ years of C++/C# programming experience, with experience troubleshooting in C++/C# with Visual Studio.
- Certifications with Azure Services or equivalent industry certifications.
Salary Range:
$90,000 - $112,000 per year, depending on location and experience.
Foxit Software, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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