Client Success Executive
6 days ago
We are seeking a highly motivated and experienced Digital Account Manager to join our team at Drive Social Media. As a key member of our client success team, you will be responsible for managing digital ad accounts for up to 50 partners, driving a tangible and scalable return on investment.
Key Responsibilities- Integrate, implement, and maintain bespoke paid digital strategies for up to 50 small business clients, focusing on a tangible, scalable return on investment.
- Build and maintain strong relationships with up to 50 small business clients, understanding and anticipating their business and interpersonal needs.
- Negotiate client advertising budgets and deliverable deadlines, justifying costs and schedules.
- Overcome client objections when a request is based on feelings and not data in order to stay on track to achieve our ROI goals.
- Defend the Drive Social Media strategy and process without damaging the client relationship.
- Command your team, inspiring them to design thought-provoking, value-packed creative campaigns that drive revenue, keeping client standards, and the Drive Social Media process top-of-mind.
- 3+ years of client-facing, or consulting experience.
- 3+ years of experience managing, inspiring, and developing a team.
- 3+ years of experience working with a variety of paid media channels, including; paid social, YouTube, display, and paid search at a leading marketing agency.
- Outstanding interpersonal skills, with a genuine interest in and curiosity for human behavior and forging relationships.
- Demonstrable experience with digital campaign planning and a solid understanding of marketing and advertising methods and techniques that yield a return on investment.
- The ability to think adeptly around both creative and analytics, and an understanding of how they work together to drive a return on investment.
- A strong grasp of performance media best practices.
- Hands-on experience with digital ad platforms, including; Facebook Ads Manager and Google Ads.
- Aptitude for working with and gaining insights from data.
- Strong organizational skills and the ability to work within a process management system while also proactively identifying areas for workflow improvement.
- Knowledge of Google Suite; working knowledge of SalesForce software is a strong advantage.
- Eligible for full health, dental, vision benefits within the first 90 days of employment.
- Drive Social Media pays 100% of premiums for STD, LTD, and Life Insurance.
- 401k with up to a four percent match after your first full year at Drive Social Media.
- Agile and fast-paced environment.
- Our office is located at Atlantic Station 201 17th ST NW, Suite 500, with easy access to public transportation and nearby paid parking options.
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