Client Success Executive

6 days ago


Atlanta, Georgia, United States Drive Social Media Full time
About the Role

We are seeking a highly motivated and experienced Digital Account Manager to join our team at Drive Social Media. As a key member of our client success team, you will be responsible for managing digital ad accounts for up to 50 partners, driving a tangible and scalable return on investment.

Key Responsibilities
  • Integrate, implement, and maintain bespoke paid digital strategies for up to 50 small business clients, focusing on a tangible, scalable return on investment.
  • Build and maintain strong relationships with up to 50 small business clients, understanding and anticipating their business and interpersonal needs.
  • Negotiate client advertising budgets and deliverable deadlines, justifying costs and schedules.
  • Overcome client objections when a request is based on feelings and not data in order to stay on track to achieve our ROI goals.
  • Defend the Drive Social Media strategy and process without damaging the client relationship.
  • Command your team, inspiring them to design thought-provoking, value-packed creative campaigns that drive revenue, keeping client standards, and the Drive Social Media process top-of-mind.
Requirements
  • 3+ years of client-facing, or consulting experience.
  • 3+ years of experience managing, inspiring, and developing a team.
  • 3+ years of experience working with a variety of paid media channels, including; paid social, YouTube, display, and paid search at a leading marketing agency.
  • Outstanding interpersonal skills, with a genuine interest in and curiosity for human behavior and forging relationships.
  • Demonstrable experience with digital campaign planning and a solid understanding of marketing and advertising methods and techniques that yield a return on investment.
  • The ability to think adeptly around both creative and analytics, and an understanding of how they work together to drive a return on investment.
  • A strong grasp of performance media best practices.
  • Hands-on experience with digital ad platforms, including; Facebook Ads Manager and Google Ads.
  • Aptitude for working with and gaining insights from data.
  • Strong organizational skills and the ability to work within a process management system while also proactively identifying areas for workflow improvement.
  • Knowledge of Google Suite; working knowledge of SalesForce software is a strong advantage.
What We Offer
  • Eligible for full health, dental, vision benefits within the first 90 days of employment.
  • Drive Social Media pays 100% of premiums for STD, LTD, and Life Insurance.
  • 401k with up to a four percent match after your first full year at Drive Social Media.
  • Agile and fast-paced environment.
  • Our office is located at Atlantic Station 201 17th ST NW, Suite 500, with easy access to public transportation and nearby paid parking options.


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