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Client Success Manager, IGS MDR

2 months ago

Atlanta, Georgia, United States Check Point Software Technologies Full time

Why Choose Check Point? As a global leader in Cyber Security, we confront the most advanced threats and attacks, bringing together a worldwide team of the most ambitious, inventive, and forward-thinking individuals.

At Check Point, our workforce is transforming the security landscape by addressing our clients' immediate needs and delivering our state-of-the-art technologies and services to an expanding customer base.

Recognized by Forbes as one of the World's Best Places to Work for four consecutive years, Check Point ranks among the top 50 companies globally in the IT sector. Additionally, we have been acknowledged in Forbes' list of the World's Top Female-Friendly Companies.

If you aspire to contribute to a safer world and be part of an award-winning corporate culture, Check Point is the right place for you.

Role Overview As the IGS Customer Success Manager at Check Point, you will be instrumental in ensuring the effective execution of projects and nurturing robust, enduring relationships with our esteemed clients.

This hybrid position merges project coordination expertise with a customer-focused approach to drive success across our IGS XDR Services.

You will collaborate closely with cross-functional teams, clients, and leadership to guarantee timely service delivery, customer satisfaction, and overall project excellence.

If you excel in a dynamic setting, manage details effectively, and are dedicated to providing outstanding customer experiences, this role is tailored for you.

Key Responsibilities

  • Project Coordination: Oversee and manage the execution of IGS projects, ensuring compliance with timelines and milestones.
  • Customer Success Management: Act as the primary contact for assigned clients, fostering and maintaining strong relationships.
  • Communication and Reporting: Provide regular updates on project status to clients, stakeholders, and internal teams.
  • Issue Resolution and Escalation: Proactively identify and address potential challenges, collaborating to find timely and effective solutions.
  • Documentation and Training: Maintain comprehensive project documentation, ensuring accuracy and completeness.
  • Continuous Improvement: Gather client feedback to contribute to the ongoing enhancement of our services.

Qualifications

What We Seek:

  • Positive and customer-oriented mindset.
  • Exceptional organizational and multitasking abilities.
  • Strong written and verbal communication skills.
  • Collaborative team player.
  • Prior experience in project coordination or customer success management.
  • Familiarity with project management tools and methodologies.

Preferred Qualifications:

  • Experience in a similar role within the cybersecurity or IT sector.
  • Knowledge of Managed Security Services or Managed Services.
  • Previous experience in a customer success position.
  • Project management certification (PMP, CAPM, etc.).

Required Qualifications:

  • Strong organizational skills with attention to detail.
  • 3+ years of relevant experience in project coordination or customer success management.
  • Excellent communication and interpersonal skills.
  • Able to thrive in a fast-paced work environment.
  • Proficient in project management tools and the Microsoft Office Suite, particularly Excel.

Schedule: 100% Remote

Monday – Friday 8am-5pm EST

Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled