Current jobs related to Customer Relations Specialist - Scottsdale, Arizona - Nextiva

  • Customer Onboarding Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Sectigo Limited Full time

    {"title": "Customer Onboarding & Engagement Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Onboarding & Engagement Specialist to join our Technical Support team at Sectigo Limited. As a key member of our team, you will play a vital role in nurturing company-client relationships and enhancing product value.Key...

  • Employee Relations Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Cypress HCM Full time

    Job SummaryCypress HCM is seeking an experienced Employee Relations Specialist to join our team. As a key member of our HR department, you will provide guidance and support to employees and management on employee relations matters, ensuring a positive and productive work environment.Key ResponsibilitiesManage complex employee relations issues, including...

  • Client Relations Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Pinnacle Fertility Full time

    About Pinnacle FertilityPinnacle Fertility is a leading fertility care platform that supports high-performing clinics and comprehensive fertility service providers nationwide.Job SummaryWe are seeking a skilled Client Relations and Sales Specialist to join our dedicated Egg Bank team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time onsite...

  • Guest Relations Ambassador

    3 weeks ago

    Scottsdale, Arizona, United States XHIBITS LLC Full time

    Job OverviewXhibits LLC is seeking a highly motivated and customer-focused Guest Relations Specialist to join our team. As a key member of our Guest Relations team, you will be responsible for delivering exceptional guest experiences across all Xhibits attractions.Key ResponsibilitiesLead by example by demonstrating a positive attitude, patience, and...

  • Customer Experience Specialist

    3 weeks ago

    Scottsdale, Arizona, United States brandonmueller Full time

    Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting our insurance and financial services products.Key...

  • Customer Care Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Allstate Full time

    About the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at Allstate Identity Protection. As a key member of our customer service team, you will be responsible for providing top-notch support to our subscribers, ensuring their identity protection needs are met with exceptional service.Key ResponsibilitiesHandle inbound and...

  • Customer Experience Specialist

    4 weeks ago

    Scottsdale, Arizona, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and offer support to customers throughout their journey, ensuring a seamless and transparent process.Key ResponsibilitiesProvide exceptional customer service by guiding customers through the sales process,...

  • Sales Community Relations Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Belmont Village Full time

    Unlock a Rewarding Career in Senior LivingBelmont Village Senior Living is seeking a highly motivated and experienced Sales Community Relations professional to join our team. As a trusted resource for prospective residents, you will work collaboratively with a sales partner to achieve and maintain occupancy goals in our community.Key Responsibilities:Develop...

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States The Sherwin-Williams Company Full time

    Job Title: Store Customer Service SpecialistThis role is crucial to the success of our retail stores. As a Store Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and deliver exceptional customer service. Your primary goal will be to ensure maximum customer...

  • Customer Service Liaison

    4 weeks ago

    Scottsdale, Arizona, United States Innovative Health LLC Full time

    Job SummaryThe Concierge Customer Service Specialist plays a pivotal role in enhancing the customer service experience by engaging with customers, distributors, and field personnel. This position is essential for fostering successful programs and elevating customer satisfaction.Key ResponsibilitiesMonitor Collection and Buyback Performance: Track and assess...

  • Senior Living Community Relations Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Belmont Village Full time

    Unlock a Rewarding Career in Senior LivingBelmont Village Senior Living is a leader in providing exceptional care and services to seniors. We are seeking a skilled and compassionate Sales and Community Relations professional to join our team.Key Responsibilities:Collaborate with sales partners to achieve and maintain occupancy goals in our Assisted Living...

  • Integration Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Cubex Full time

    Job Title: Integration SpecialistCubex is a leading provider of healthcare solutions for animal health practices. We are seeking an Integration Specialist to join our team.The Integration Specialist will be responsible for activating Cubex Software within Veterinary Practice Management Information Systems. This includes integrating patient profiles, billing...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, Arizona, United States realtor Full time

    About the RoleWe are seeking a highly skilled and passionate Customer Care Specialist to join our team at Avail, a part of the Realtor.com network. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them navigate the rental process from beginning to end.Key ResponsibilitiesDevelop...

  • Bilingual Customer Service Representative

    2 weeks ago

    Scottsdale, Arizona, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, Arizona, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer service,...

  • IT Support Specialist

    2 weeks ago

    Scottsdale, Arizona, United States Hamilton Barnes 🌳 Full time

    We are seeking a skilled IT Support Specialist to join our team at Hamilton Barnes in North Phoenix. This is a permanent onsite position in Scottsdale, AZ.The IT Support Specialist will be responsible for ensuring the integrity of customer and internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance...

  • Coffee Sales Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Acosta Group Full time

    Coffee Sales SpecialistAt Acosta Group, we are seeking a Coffee Sales Specialist to join our team. As a Coffee Sales Specialist, you will serve as an enthusiastic representative for our client, Nespresso, and their premium line of espresso and coffee machines. This is part of a nationwide sales & promotional campaign operating inside select flagship...

  • Business Development Specialist

    3 weeks ago

    Scottsdale, Arizona, United States EPIC Wise Options Full time

    Job OverviewWe are seeking a highly motivated Business Development Specialist to join our team at EPIC Wise Options. As a key member of our sales team, you will be responsible for presenting and selling our consulting and business development services to new customers.Key Responsibilities:Promote and sell our consulting services to businessesProspect and...

  • Senior Applications Specialist

    3 weeks ago

    Scottsdale, Arizona, United States Ampcus Full time

    Job Title: Senior Applications SpecialistAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and experienced Senior Applications Specialist to join our team.Job Summary:The Senior Applications Specialist will be responsible for empowering our community through the continuous development,...

  • Customer Service Representative

    3 weeks ago

    Scottsdale, Arizona, United States Allstate Insurance Company Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Care Specialist to join our team at Allstate Identity Protection. As a key member of our customer service team, you will be responsible for providing top-notch support to our subscribers, ensuring their needs are met and their concerns are addressed.As a Customer Care Specialist, you will...

Customer Relations Specialist

2 months ago

Scottsdale, Arizona, United States Nextiva Full time
About the Role

We are seeking a highly skilled Customer Relations Specialist to join our team at Nextiva. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and driving customer satisfaction.

Key Responsibilities
  • Act as a single point of contact for service-related activities, ensuring consistent communication and promotion of the Nextiva product line.
  • Respond promptly and effectively to customer concerns and/or cancellation requests, resolving issues in a timely and professional manner.
  • Conduct root cause analysis to identify and expedite the best solution, ensuring excellent customer experience and positive continued relationship.
  • Competently perform day-to-day activities that ensure effective account retention, including the ability to successfully collect on delinquent accounts to keep them active.
  • Proficiency in administrative documentation management, including account retention, reconciliation, updates, document requests, invoices, and contract negotiations.
  • Coordinate service activities with Nextiva's Legal, Sales, and Operations teams to ensure all customer needs and expectations are met.
  • Ensure compliance levels are met in accordance with all maintenance contracted service level agreements.
  • Demonstrate excellent interpersonal, written, and oral communication skills, including the ability to ask probing questions to understand customer concerns.
  • Adeptly handle customer concerns or objections to facilitate upsell or cross-sell opportunities.
  • Meet Quality Assurance requirements and other key performance metrics.
  • Participate in occasional weekend on-call roster.
Requirements
  • 1+ years of retention experience or customer-facing phone support.
  • Strong practice of empathy, confidence, knowledge, and assertiveness when communicating with customers.
  • Demonstrated ability to take ownership and meet defined metrics.
  • Capability to cross-sell and/or upsell products.
  • Strong problem-solving, negotiation, and customer management and retention skills.
  • Proven experience in communicating and delivering in a timely manner.
  • Competence in establishing and maintaining strong cross-departmental relationships.
  • Excellent written and verbal communication skills.
  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Ability to thrive in a fast-paced, constantly evolving environment.
About Nextiva

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We are outpacing our competitors, and it's an exciting time to join our team. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We are passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level.

We invest in our employees' development and care deeply about your ability to grow professionally. Nextiva is a place to build a career, not just have a job. Personal and Professional Development is at Your Fingertips. You'll have many resources to continually improve the focus areas associated with your role, and to prepare for your future career growth. Nextiva has invested in world-class training programs to grow your skills and knowledge, preparing you for future roles along your career path.

We offer an impressive benefits package and have a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.

Help us redefine the future of business communications. Apply today