Guest Relations Ambassador
4 weeks ago
Xhibits LLC is seeking a highly motivated and customer-focused Guest Relations Specialist to join our team. As a key member of our Guest Relations team, you will be responsible for delivering exceptional guest experiences across all Xhibits attractions.
Key Responsibilities- Lead by example by demonstrating a positive attitude, patience, and kindness when interacting with guests and colleagues.
- Provide proactive and friendly communication to guests, anticipating their needs and desires.
- Accurately and efficiently conduct all sales transactions, including tickets, programs, and retail.
- Account for all monies, coupons, passes, and vouchers received, ensuring end-of-day close is within accepted guidelines.
- Actively promote and upsell add-on experiences and combination tickets.
- Maintain the integrity of the assigned work area, ensuring it is clean, properly functioning, and guest-ready.
- Assist with guest flow, including school groups and crowd points throughout the building.
- Attend all training programs and demonstrate an ongoing understanding of location, visitor information, and policies/procedures.
- Work as a member of a team, effectively communicating with peers and leadership to ensure a seamless guest experience.
- Ensure all safety policies and procedures are followed by both guests and team members.
- Contribute to a work environment that is satisfying, enjoyable, and energetic.
- High school diploma or equivalent and 1 year previous retail, customer service, or attraction experience required.
- Ability to work irregular hours, including evenings, weekends, holidays, varied days, shifts, and hours.
- Friendly, outgoing, and proactive approach.
- Ability to learn and perform all Guest Services job functions.
- Ability to work as a member of a team.
- Ability to handle and account for large sums of money.
Xhibits LLC is an equal opportunity employer. We offer a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.
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