Customer Service Liaison
4 days ago
The Concierge Customer Service Specialist plays a pivotal role in enhancing the customer service experience by engaging with customers, distributors, and field personnel. This position is essential for fostering successful programs and elevating customer satisfaction.
Key Responsibilities- Monitor Collection and Buyback Performance: Track and assess collection and buyback metrics daily and weekly for assigned customers to ensure optimal performance.
- Identify Improvement Opportunities: Analyze key and growth customer programs to identify and implement improvement opportunities that enhance service delivery and outcomes.
- Cross-Functional Collaboration: Collaborate with clinical, sales navigation, and sales teams to uncover and maximize customer savings opportunities through strategic initiatives.
- Direct Customer Communication: Engage with customers to discuss performance improvement strategies aligned with their savings goals, fostering transparency and collaboration.
- Planning and Coordination: Work closely with order logistics and demand planning teams to manage available inventory, address backorders, and streamline operations for your customers.
- Training and Development: Collaborate with the Concierge Manager to train new customers on order generation processes and inventory reporting, ensuring a smooth onboarding experience.
- Program Review Engagement: Participate in facility program reviews and meetings to maintain strong relationships and provide updates.
- Bachelor's Degree in Business related field;
- 10+ years experience in customer relations;
- Demonstrated proficiency utilizing Microsoft Office (Word, Excel, PowerPoint);
- Acumen in problem solving, juggling multiple priorities and a commitment to quality;
- Effective verbal, written, and interpersonal skills.
This job operates in an office. This role routinely uses standard office equipment such as computers and phones.
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