Customer Care Specialist
2 days ago
We are seeking a highly skilled Customer Care Specialist to join our team at Allstate Identity Protection. As a key member of our customer service team, you will be responsible for providing top-notch support to our subscribers, ensuring their identity protection needs are met with exceptional service.
Key Responsibilities- Handle inbound and outbound calls, providing expert guidance on identity theft protection and related services.
- Assist subscribers with technical issues, account setup, and troubleshooting.
- Initiate Zendesk tickets for our IT department and ensure accurate case creation.
- Identify next steps for subscribers through active listening and problem-solving skills.
- Minimum one year of call center experience.
- High School Diploma or GED.
- Strong formal oral and written communication skills.
- Dependability and strong work ethic.
- Passion for providing excellent customer experience.
- Competitive hourly compensation.
- Benefits package, including medical insurance, PTO, and career growth opportunities.
- Free identity protection enrollment for employees and immediate family members.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and protecting identities, we encourage you to apply for this exciting opportunity.
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Customer Care Specialist
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