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Client Support Specialist

2 months ago

Des Moines, Iowa, United States UnityPoint Health Full time
Position Overview

The role involves direct engagement with clients of the Assertive Community Treatment Team (ACT), utilizing the evidence-based practice model established by NAMI. The focus is on delivering comprehensive and holistic services that cater to the mental health, physical health, housing, employment, social aspirations, and other personal objectives identified by the client. Responsibilities include conducting assessments and formulating treatment plan goals, collaborating with clients and team members to achieve the outcome objectives and standards set by Polk County Health Services (PCHS). Additionally, the position entails providing vocational support to ACT clients and facilitating education and coordination among team members to address client vocational requirements.

Sign-On Bonus: $5,000 Eligible

Why Choose UnityPoint Health?

  • Team Commitment: Recognized for three consecutive years as a Top 150 Place to Work in Healthcare by Becker's Healthcare, we prioritize our team members.
  • Work Culture: Experience a fulfilling career within a culture driven by strong values and a commitment to doing what is right for those we serve.
  • Comprehensive Benefits: Our Total Rewards program offers a variety of benefits that cater to your needs and priorities, regardless of your life stage.
  • Diversity and Inclusion: We are dedicated to ensuring that every voice is heard, irrespective of role, race, gender, religion, or sexual orientation.
  • Professional Development: We believe in providing support and development opportunities as a vital part of an exceptional employment experience.
  • Community Engagement: Play a crucial role in our mission to enhance the health of the individuals and communities we serve.

For insights from our team members about why UnityPoint Health is an excellent workplace, visit our website.

Key Responsibilities

Client Engagement

* Evaluate client needs and establish goals that promote maximum independence within their community.

* Provide skills training to clients and collaborate with them and other team members to explore alternatives to hospitalization, higher levels of care, homelessness, and incarceration.

* Advocate for clients to fulfill their needs, desires, and best interests.

* Employ critical thinking to make independent judgments while maintaining accountability for the services provided.

* Understand the impact of mental illness and relate respectfully to clients with diverse abilities and diagnoses.

* Meet clients in their homes or public locations, ensuring safe transportation in personal vehicles.

* Exhibit teamwork skills, including problem-solving, cooperation, and negotiation.

* Obtain a medication management certificate within the first three months of employment to administer medications to clients in various settings.

* Be available for on-call shifts during evenings and weekends, which includes managing the 24-hour on-call client crisis line and providing crisis triage services.

* Engage in ongoing professional development and participate in activities that enhance service delivery.

Documentation Responsibilities

* Complete all required documentation within established guidelines.

* Prioritize client needs while fulfilling documentation requirements.

* Understand and adhere to all funder and accreditation standards.

* Track and document monthly outcome objectives.

Qualifications

Education: A Bachelor's Degree is required, preferably in Human Services or a related field.

Experience: At least one year of experience serving the target population, particularly individuals with mental illness in employment and job-seeking contexts.

Licenses/Certifications: A valid driver's license is required for work-related driving. Ability to obtain a medication management certificate within three months of hire, along with CPR and First Aid training.

Knowledge/Skills/Abilities: Proficiency in speaking, reading, and writing fluent English. Ability to comprehend common terminology in the mental health field and enter documentation in an EHR system while using Microsoft Office. Capability to effectively present information and respond to inquiries from clients, medical professionals, management, staff, and the public.

Other: Familiarity with standard equipment necessary for performing essential job functions.

  • Area of Interest: Behavioral Health Services
  • FTE/Hours per Pay Period: 1.0
  • Department: FACT
  • Shift: 8 AM - 4:30 PM; occasional evenings and weekends
  • Job ID: 152996