Patient Account Representative

7 days ago

Peabody, Massachusetts, United States Sports Medicine North Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Account Representative to join our team at Sports Medicine North. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our revenue cycle process.

Key Responsibilities
  • Identify and resolve problem accounts with payers, investigating and correcting errors, following up on missing account information, and resolving past-due accounts.
  • Answer inquiries by phone regarding past-due accounts and medical insurance guidelines, researching incorrect addresses for past-due accounts.
  • Contact responsible parties to resolve delinquent accounts, preparing payment plans and monitoring adherence to plans.
  • Address unpostables and apply remittances.
  • May contact attorneys, employers, and others necessary to obtain information for resolution of credit and collection matters.
  • Prepare reports to identify and resolve accounts receivable and referral problems.
  • Update patient records with actions taken, results of calls, and follow-up measures if required.
  • Provide excellent communication and service to answer questions, gather information, and problem-solve.
  • Negotiate payment terms and methods.
  • Compose routine correspondence, memos, letters, etc.
  • Overcome consumer objections and offer suggestions to achieve payment results.
Requirements
  • High school diploma or GED is required.
  • Minimum of two (2) years medical collections experience preferred.
  • Knowledge of medical office procedures, policies, practices, and medical terminology.
  • Previous experience with office equipment, including copiers, fax machines, and computers.
  • Strong verbal and written communication skills.
  • Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public.
  • Knowledge of common safety hazards and precautions to establish a safe working environment.
  • Must be customer service oriented.
  • Must be detailed and organized.
  • Ability to answer the telephone in a pleasant and helpful manner.
  • Knowledge of Fair Debt Collection Practices Act (FDCPA) and Health Insurance Portability and Accountability Act (HIPAA) guidelines/regulations preferred.
  • Ability to communicate clearly utilizing proper grammar and telephone etiquette.
  • Protects patient confidentiality and sensitive patient information.
  • Ability to communicate with concern, empathy, and care; treat consumers with dignity and respect at all times.
  • Knowledge of medical records filing systems (both alphabetically and numerically) and procedures, policies, including state and federal compliance of HIPAA and other regulatory policies.
  • Knowledge of computer systems and associated applications (hardware/software) in support of organizational, business, and department functions.
  • Knowledge of proper grammar, spelling, and punctuation, sentence structure, and proofreading for accuracy.
  • Knowledge of insurance regulations, policies, and procedures.
  • Excellent verbal and written communication skills.
  • Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to maintain strict confidentiality on all patient issues.
  • Ability to work with and without supervision and perform a variety of routine tasks.
  • Willingness to accept responsibility for established procedures.

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