Retail Customer Service Agent

2 weeks ago


Lake Placid, New York, United States Hannaford Supermarkets Full time

Position Overview:

Join our team at Hannaford Supermarkets, where we prioritize local connections and sustainable practices. As a Customer Service Associate, you will play a vital role in delivering exceptional service to our valued customers.


Key Responsibilities:
  • Deliver friendly and outstanding customer service to enhance the shopping experience.
  • Adhere to all company policies and established procedures to ensure smooth operations.
  • Maintain cleanliness at check-stands and assist in the prompt cleanup of any spills or breakages.
  • Present a neat and well-groomed appearance in accordance with company standards.
  • Participate in special projects and perform additional tasks as directed by management.
  • Work within company guidelines to uphold productivity standards.
  • Support and comply with safety protocols, reporting any necessary repairs or maintenance.
  • Treat all team members with respect and fairness.
  • Conduct accurate price checks as needed.
  • Manage the use of store supplies efficiently.
  • Assist in maintaining cleanliness throughout the store, including sweeping floors and cleaning designated areas.
  • Ensure the store's interior and exterior are kept in good condition.
  • Sort returnable bottles in compliance with vendor guidelines where applicable.
  • Perform other duties as assigned.

Qualifications:
  • Strong communication and customer service skills.
  • Must meet minimum age requirements for specific job functions.
  • Willingness to learn and adapt to various tasks.
  • Demonstrated ability to meet the technical requirements of the role.

Physical Requirements:
  • Engage in frequent to continuous repetitive motions while standing for the majority of the shift.
  • Lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
  • Push or pull weights up to 75 pounds on occasion.
  • Handle various substances related to cleaning and product handling.
  • Work in varying weather conditions as necessary.
  • Gather and transport shopping carts as needed.
  • Move empty bottles and containers to designated areas where applicable.

Preferred Skills:
  • Greet customers warmly and provide prompt assistance.
  • Package merchandise according to company policies.
  • Return items to their proper locations with a focus on refrigerated and perishable goods.
  • Gather shopping carts and maintain designated areas.
  • Provide carryout service following company guidelines.
  • Accurately record bottle returns for customer service.
  • Comply with safety standards while operating equipment.
  • Meet the physical demands of the position, with or without reasonable accommodations.


Hannaford Supermarkets is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.



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