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Customer Service Operations Supervisor
2 months ago
Position Overview:
Hannaford Supermarkets, a longstanding local market, is dedicated to providing exceptional customer service and fostering community connections. We are seeking a motivated individual to oversee customer service operations and lead our front-end team.
This role is pivotal in ensuring that our customers receive the highest standards of service while maintaining a positive and efficient work environment.
Key Responsibilities:- Ensure adherence to company policies and procedures.
- Maintain a professional appearance and uphold the company's personal appearance standards.
- Delegate tasks to front-end and service desk associates during non-peak times as per the Service Leader Assignment Sheets.
- Participate in special projects and additional duties as directed by management.
- Uphold safety standards and report any necessary equipment repairs or maintenance. Keep the work area organized and free from hazards.
- Monitor customer interactions and report any unusual behavior to management or security.
- Secure cash drawers when unattended and protect company assets.
- Regularly maintain cleanliness and sanitation in compliance with health regulations.
- Frequently perform cashier and bagging duties.
- Assist at the service desk/kiosk and, if trained, perform bookkeeping tasks.
- Execute other assigned responsibilities as needed.
- Strong communication and customer service skills.
- Must be at least 18 years old to perform specific job functions.
- Ability and willingness to learn various tasks and technical aspects of the role.
- Proven capability to fulfill cashier and service desk/kiosk responsibilities.
Training Requirements:
- Completion of Cashier/Service Associate and Service Desk/Kiosk training for Kiosk Stores.
- Completion of Cashier training for Non-Service Desk/Kiosk Stores.
- Ability to perform repetitive motions while standing or walking for extended periods.
- Capacity to lift products weighing up to 15 pounds consistently, 25 pounds frequently, and 50 pounds occasionally.
- Ability to push or pull weights up to 75 pounds as needed.
- Willingness to work in various weather conditions.
- Capability to gather and transport shopping carts as required.
- Ability to handle various cleaning and packaging materials safely.
- Sufficient vision to check identification and other documents.
- Enhance customer satisfaction by delivering high-quality service and resolving issues promptly.
- Develop effective work schedules for front-end and service desk/kiosk associates to optimize customer experience.
- Manage cash pickups and change orders as necessary.
- Verify customer IDs and adhere to store policies regarding checks and the sale of restricted items.
- Facilitate hassle-free refunds while adhering to applicable policies.
- Supervise the performance of front-end and service desk/kiosk associates as directed by management.
- Treat all associates with respect and provide constructive feedback as needed.
- Must meet the physical demands of the position, with or without reasonable accommodations.
Hannaford is committed to providing equal employment opportunities to all associates and applicants without regard to any protected characteristics.
