Technical Support Specialist

2 weeks ago

Austin, Texas, United States Peabody General Contractors Full time
Job Overview

About Us: At Peabody General Contractors, we are committed to shaping the future through our extensive experience in underground utility services across central Texas. With over 40 years of dedicated service, we pride ourselves on being leaders in the industry, specializing in the installation and rehabilitation of essential infrastructure such as water lines, wastewater systems, and storm sewers.

We believe in fostering a culture of innovation, safety, and teamwork. Our environment encourages collaboration and values every team member's input, ensuring that we work together towards common goals.

Position Summary: We are currently seeking a skilled IT Support Analyst to provide exceptional technical assistance to our internal staff. This role is crucial in ensuring that our team has the necessary technological support to perform their duties effectively, particularly in relation to field and mobile devices.

Key Responsibilities:

  • Support the organization's commitment to technological advancement by facilitating access to innovative tools and solutions.
  • Stay informed about the latest technology trends and best practices in mobile device management.
  • Assist in the procurement of technology, offering recommendations for hardware and software tailored for field operations.
  • Install, configure, and maintain computer systems and peripherals, including mobile device management solutions.
  • Provide technical support to users through various channels, addressing hardware, software, and network issues.
  • Diagnose and resolve technical problems across desktops, laptops, and mobile devices.
  • Collaborate with IT colleagues to enhance processes related to mobile device support.
  • Create and maintain comprehensive documentation for IT procedures and troubleshooting guides.

Qualifications:

  • A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, though relevant experience and certifications may be considered.
  • Demonstrated experience in an IT support role, particularly with field and mobile device support.
  • Strong understanding of computer systems, software, and mobile platforms.
  • Experience with mobile device management tools and remote support technologies.
  • Excellent problem-solving skills and the ability to troubleshoot various technical issues.
  • Effective communication skills, capable of conveying technical information to non-technical personnel.
  • Ability to work independently and manage multiple tasks in a dynamic environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.
  • Must be able to lift up to 15 pounds occasionally.

Work Environment:

  • Office-based setting with variable temperatures.

Job Type: Full-time, Non-exempt

Salary: Based on Experience

Benefits:

  • Health Insurance
  • Paid Time Off
  • 401k
  • Six paid holidays
  • $10,000 Employer paid life insurance

Commitment to Safety: Our dedication to safety is paramount, ensuring a secure work environment for all employees. We implement advanced safety protocols and empower our staff to prioritize safety at all times.

Equal Opportunity Employer: Peabody General Contractors is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

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