Member Engagement Specialist, CES

5 days ago


Fort Wayne, Indiana, United States Wayspring Full time

About the Role

The Engagement Specialist will play a critical role in supporting the Member Engagement Manager in longitudinal engagement with Members enrolled in Wayspring's program. This individual will be responsible for conducting outreach to members, providing educational overviews of Wayspring's service offerings, and ensuring members are connected to clinical services.

Key Responsibilities

  • Conduct text and telephonic outreach to members assigned to their caseload
  • Successfully contact members and review with them an educational overview of Wayspring's service offerings
  • Provide ongoing engagement to members
  • Ensure members are connected to Wayspring clinical services
  • Incorporate recovery support themes into engagement
  • Regularly review member profile for SDoH and clinical updates
  • Provide rotating after-hours and on-call support
  • Initiate creative strategies to facilitate member contact
  • Maintain performance accountability around member engagement and participation and achieve performance targets
  • Adhere to Wayspring information security and privacy requirements

Requirements

  • Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
  • Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
  • Demonstrated ability working in a matrixed environment
  • The ability to communicate effectively and persuasively is required
  • Exceptional verbal communication skills, and effective presentation skills
  • Experience with CRM platforms or Electronic Health Record systems is preferred

About Wayspring

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

Benefits

  • Medical, Dental and Vision Insurance Options
  • Company funded HSA
  • Monthly Gym Allowance
  • Paid parental leave - all parents included
  • Company paid short term disability, long term disability and life insurance
  • Generous 401k match
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays


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