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Client Engagement Specialist

2 months ago

Fort Wayne, Indiana, United States Larry Ice - State Farm Agent Full time
ROLE OVERVIEW:
As a Client Engagement Specialist at Larry Ice - State Farm Agent, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and passion for assisting individuals make you a perfect candidate for this position. You will have the opportunity to advance your career while addressing client inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community you serve.

We are eager to connect with individuals who embody a customer-centric and compassionate approach to teamwork. We foresee opportunities for internal advancement for candidates who are particularly driven and possess a sales-oriented mindset.

KEY RESPONSIBILITIES:
  • Build and maintain strong customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing questions.
  • Implement a customer-focused, needs-based review process to inform clients about various insurance products.
  • Generate leads, organize appointments, assess customer needs, and promote suitable products and services.
  • Utilize effective communication skills to meet customer needs efficiently while fostering business growth.
OFFERINGS:
  • Competitive hourly wage plus commission/bonus structure
  • Opportunities for career advancement within the agency
  • Paid time off, including vacation and personal/sick days
  • Simple IRA retirement plan
  • Valuable experience for career development
QUALIFICATIONS:
  • Strong communication skills - written, verbal, and listening
  • Genuine enthusiasm for the role that insurance and financial products play in helping individuals manage everyday risks, recover from unforeseen events, and achieve their aspirations
  • People-oriented mindset
  • Excellent organizational abilities
  • Self-driven and motivated
  • Detail-oriented approach
  • Proactive problem-solving skills
  • Commitment to exceptional customer service
  • Dedication to completing tasks accurately and on time
  • Ability to present information effectively to potential clients
  • Capacity to relate well to customers
  • Bilingual - Spanish preferred
  • Property and Casualty license (must be obtained)
  • Life and Health license (must be obtained)