Senior Client Manager

4 days ago


Chicago, Illinois, United States Zego Full time

About the Role

The Senior Client Success Manager at Zego is a senior-level position responsible for delivering against agreed-upon success plans with our clients. This involves empowering customers to minimize time to value and working cross-functionally to drive initiatives internally on their behalf.

Key Responsibilities

  • Develop and build strong relationships with key customer stakeholders and executive sponsors
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Proactively identify and escalate at-risk clients and product issues
  • Ensure 95% call-to-action compliance
  • Provide a high level of actionable insight and data analysis to provide value for our customers

Requirements

  • High level of product and industry knowledge
  • Effective account management skills
  • Extensive experience in a client-facing/account management role
  • Business savvy with a consultative, problem-solving approach
  • Proven track record of success with a verifiable history of exceeding customer success goals

About Zego

Zego is a property technology company that modernizes resident experience management to boost retention, productivity, and NOI. Our mobile-first engagement platform for the residential real estate industry unifies the most critical resident touch-points into one app.


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