Senior Client Manager
4 days ago
About the Role
The Senior Client Success Manager at Zego is a senior-level position responsible for delivering against agreed-upon success plans with our clients. This involves empowering customers to minimize time to value and working cross-functionally to drive initiatives internally on their behalf.
Key Responsibilities
- Develop and build strong relationships with key customer stakeholders and executive sponsors
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Proactively identify and escalate at-risk clients and product issues
- Ensure 95% call-to-action compliance
- Provide a high level of actionable insight and data analysis to provide value for our customers
Requirements
- High level of product and industry knowledge
- Effective account management skills
- Extensive experience in a client-facing/account management role
- Business savvy with a consultative, problem-solving approach
- Proven track record of success with a verifiable history of exceeding customer success goals
About Zego
Zego is a property technology company that modernizes resident experience management to boost retention, productivity, and NOI. Our mobile-first engagement platform for the residential real estate industry unifies the most critical resident touch-points into one app.
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