Senior Client Manager

4 weeks ago


Chicago, Illinois, United States Zego Full time
About the Role

The Senior Client Success Manager is a senior-level position responsible for delivering against agreed-upon success plans with our clients. This involves empowering customers to minimize time to value and working cross-functionally to drive initiatives internally on their behalf.

Key Responsibilities
  • Develop and build strong relationships with key customer stakeholders and executive sponsors
  • Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Proactively identify and escalate at-risk clients and product issues
  • Ensure 95% call-to-action compliance
  • Provide actionable insight and data analysis to provide value for our customers
  • Participate in team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork
Requirements
  • High level of product and industry knowledge
  • Effective account management skills
  • Extensive experience in a client-facing/account management role
  • Business savvy with a consultative, problem-solving approach
  • Proven track record of success with a verifiable history of exceeding customer success goals
  • Experience with Salesforce (or other comparable CRMs), support, ticketing software systems, and best practices
  • Proven ability to work in a fast-paced, team-centered work environment
  • Technical aptitude and ability to identify alternative solutions to customer issues
  • Ability to handle multiple, critical, high-priority issues with a sense of urgency
  • Proficiency with Google Suite Products
  • Excellent communication (verbal, written, interpersonal) with strong active listening skills
  • Ability to demonstrate effective problem-solving skills and strong client orientation
  • Detail-oriented and dependable, with a positive and inquisitive attitude
  • Ability to multitask, prioritize, and collaborate cross-functionally
  • Exhibit a high degree of self-motivation, drive, and a proactive nature
  • Bachelor's degree or higher
  • Three to five years of experience in a customer success role
  • A track record of providing excellent customer advocacy
About Zego

Zego is a property technology company that modernizes resident experience management to boost retention, productivity, and NOI. Our mobile-first engagement platform for the residential real estate industry unifies the most critical resident touch-points into one app. Everything seamlessly integrates into your back-end system, from payments and utilities to communications and smart devices.


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