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Student Care Coordinator
2 months ago
Stanford University is seeking a Student Care Coordinator to provide support for case management and risk assessment for the Dean of Students (DoS) Office. This role involves working closely with the Senior Associate Vice Provost and Dean of Students (SAVP) and the entire Dean of Students team to provide follow-up and logistical support to individual students and student groups, fostering experiences that build community and promote belonging and supporting Our Most Important Work.
Key Responsibilities:- Provide administrative support for all reported student cases referred to the Dean of Students Office, overseeing documentation of case management system (Maxient) and interventions in a timely manner;
- Serve as a member of the Weekly Incident Debrief (WID) meeting, assisting with receiving reports regarding students of concern, and compiling, categorizing, organizing, and prioritizing student incidents to discuss with relevant campus partners;
- Present case summaries in weekly case meetings, taking clear and appropriate notes on cases as discussed, uploading notes in a timely manner, checking up on case follow-up items as needed, and discerning appropriate information sharing with campus partners in other meeting settings;
- Serve as a member of the Behavioral Intervention Team (BIT), assisting with tracking, documenting and following up on BIT interventions to ensure continuity of care on a case-by-case basis;
- Prepare reports, statistics, assessments, evaluations, and presentations;
- Serve as the Process Resource (as described in the Involuntary Leave of Absence and Return Policy) and be available to answer any student questions about the process set forth in the Policy from referral through reenrollment;
- Administer documentation and reporting throughout the ILOA and Return process, and administer semi-annual reporting of the process;
- Collaborate with campus partners and appropriate parties to support students through the ILOA process and complex issues that may arise;
- Advise students on a range of issues, and as appropriate, connect them to resources on matters including, but not limited to academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making informed decisions;
- Create tailored presentations to represent our office in RA training, Peer Counseling class, and presentations to other universities;
- Assist with maintaining and researching a directory of resource information for students that fosters positive mental health and well-being and flourishing;
- Create tools that enhance information on the Dean of Students website and social media;
- Prepare and make student-facing presentations regarding the DOS and our purpose/function;
- Help to plan events and programming that fosters positive mental health and well-being for the undergraduate and graduate student population;
- Assist with implementing various university policies, including the Alcohol and Other Drugs (AOD) Policy, the Residence Agreement process, and the Voluntary Leave of Absence process;
- Participate in weekly team meetings, managing individual student AOD policy violation cases from intake to case closure, coordinating with RDs, sending official correspondences to relevant parties, and regularly updating case status;
- Plan and provide administrative support to the Dean of Students Office annual award ceremony and events supporting mental health and wellbeing of students;
- Assist with developing evidence-based training and assessment that address contemporary concerns in a college population and other educational initiatives for faculty, staff and students;
- Assist in the development and implementation of policies and procedures, student satisfaction surveys and other methods of data collection to promote further outreach, education and campus well-being initiatives;
- Bachelor's degree and three years of relevant experience, or combination of education and relevant experience;
- Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management;
- Advanced analysis and problem-solving skills;
- Advanced computer skills, including experience with Microsoft Office Suite;
- Advanced customer service skills;
- Relevant computer systems/technology experience;
- Understanding of financial transactions;
- Ability to understand and apply compliance with legal, financial, and university policies and external regulations;
- Ability to work well independently and as a member of a team;
- Master's degree in Education; Student Development; Counseling; Social Work or a related field;
- Proven ability to interact with diverse population of faculty, staff, students, and parents;
- Experience in collaborative work with other professional colleagues;
- Understanding of student developmental theory;
- Knowledge of trauma-informed practices;
- Demonstrated skills in critical incident and crisis management;
- Solid knowledge of mental health issues in college population;
Stanford University is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for a comparable job.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
How to Apply:
We invite you to apply for this position, please submit your résumé and a one-page cover letter along with your online application.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
