Case Manager, Student Care
4 days ago
We are seeking a highly skilled and compassionate Case Manager to join our Student Care & Advocacy team at Penn State University. As a Case Manager, you will play a critical role in supporting students who are experiencing unforeseen challenges throughout their academic career.
Key Responsibilities:- Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress.
- Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns, including complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.
- Assist students in making use of University and/or community resources and services, including emergency medical care, housing, and funding in times of crisis.
- Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
- Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.
- Complete documentation and maintain records of student cases in the online case management system.
- Bachelor's Degree required.
- One year of relevant experience in crisis management.
- Ability to interact effectively with diverse populations and demonstrated ability in managing difficult and complex situations.
- Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.
- Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field.
- Excellent written and oral communication skills.
- Current knowledge of principles/practices in case management.
- Ability to work cooperatively with others within a multidisciplinary team environment.
- Dependable, responsible contributor committed to the University and its students.
Penn State University is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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