Customer Service Ambassador
3 days ago
About Dial A Bug
Dial A Bug is a leading provider of pest control services to residential homes, apartment complexes, hotels, hospitals, nursing homes, schools, daycare centers, and commercial and industrial locations. We take pride in our unmatched service and commitment to excellence.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering customer inquiries, scheduling appointments, and ensuring seamless communication with our field technicians.
Key Responsibilities
- Customer Service
- Answer incoming customer calls and respond to inquiries in a professional and courteous manner
- Provide accurate and timely information to customers regarding our services and policies
- Scheduling and Coordination
- Schedule appointments with customers for our field technicians
- Coordinate with field technicians to ensure timely and efficient service delivery
- Communication and Follow-up
- Ensure follow-up calls are made to customers to confirm appointments and address any concerns
- Communicate with customers via email or phone to resolve any issues or concerns
Requirements
- Education and Experience
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong organizational and time management skills
- Ability to work independently and as part of a team
Benefits
- Competitive Salary
- $40,000 and up based on experience
- Benefits Package
- Paid time off
- 401K Plan
Language
- English
- Spanish/English Bilingual (Preferred)
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