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Customer Service Manager
2 months ago
Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities- Observe and follow all company policies and procedures.
- Maintain a neat and well-groomed personal appearance at all times.
- Assign tasks to front-end and service desk/kiosk associates during idle periods.
- Assist in special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards.
- Secure front-end change drawer at all times when leaving it unattended.
- Maintain general housekeeping and sanitation standards.
- Perform cashier and/or bagging functions.
- Perform service desk/kiosk and bookkeeper functions.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Perform repetitive hand and arm motions while standing/walking the majority of the shift.
- Bend and lift products weighing up to 15 pounds continuously.
- Push or pull up to 75 pounds on occasion.
- Work in and out of inclement weather when necessary.
- Promote customer goodwill by providing high standards in customer service.
- Maintain effective work schedules for front-end and service desk/kiosk associates.
- Handle cash pickups and change orders as requested.
- Verify all customer IDs presented.
- Provide customers and associates with hassle-free refunds.
- Treat all associates with fairness, dignity, and respect.
Hannaford Supermarkets is a leading grocery retailer committed to providing exceptional customer service and quality products. We are an equal opportunity employer and welcome applications from diverse candidates.
