Customer Service Specialist
2 months ago
About Dial A Bug
Dial A Bug is a leading provider of pest control solutions for a wide range of clients, including residential homes, apartment complexes, hotels, hospitals, and commercial facilities. We are known for our exceptional service and commitment to customer satisfaction.
Job Summary
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent support to our clients, answering inquiries, scheduling appointments, and ensuring a positive customer experience.
Responsibilities
- Handle incoming phone calls from customers regarding service inquiries and requests.
- Schedule appointments for pest control services with technicians.
- Communicate effectively with customers via phone and email to provide information, resolve issues, and ensure satisfaction.
- Maintain accurate records of customer interactions and service appointments.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using computers and relevant software applications.
- A positive attitude and a commitment to providing exceptional customer service.
Benefits
- Competitive salary and benefits package.
- Opportunity for growth within the company.
- Work in a dynamic and rewarding environment.
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