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Medical Customer Service Representative
2 months ago
CornerStone Staffing is partnering with a Patient Advocacy company to fill a Remote Medical Customer Service Representative position. Apply today to join their team
About the Role:The Medical Customer Service Representative will serve as the primary point of contact for patients and healthcare providers, addressing inquiries related to medical services, billing, and insurance.
Key Responsibilities:- Respond to patient inquiries via phone and email regarding medical services and billing.
- Provide information to patients regarding medical services, insurance coverage, and payment options.
- Collect and verify insurance information, ensuring eligibility and benefits are accurately documented.
- Assist patients with payment plans and financial assistance options as needed.
- Typing speed of 30 wpm.
- One year of healthcare call center experience.
- Benefit verification and prior authorization experience.
- Medical collections experience.
- Knowledge of HIPAA regulations.
- Co-pay, co-insurance, and deductible knowledge.
- Patient assistance programs (PAP) knowledge.
- Verifiable high school diploma or equivalent.
- Criminal background check and drug screening.
- Two verifiable employment references.
Please carefully review the requirements to ensure you meet the qualifications.
To apply for this position, click the Apply Online button and follow the instructions.
