Help Desk Associate

3 weeks ago


Wichita, Kansas, United States Mass Markets Full time

**Job Summary**

Mass Markets is hiring a Customer Service Agent to work in our contact center. This role involves interacting with customers via phone, email, and chat to resolve their queries and concerns.

**Key Functions:**

  • Respond to customer inquiries and resolve issues in a timely manner;
  • Escalate complex customer complaints to supervisors or managers as needed;
  • Maintain accurate records of customer interactions and resolutions;
  • Collaborate with colleagues to achieve shared goals and objectives;
  • Participate in training programs to improve product knowledge and customer service skills.

**Salary Range:**

The estimated annual salary for this position is $50,000 - $60,000.

**Employee Benefits:**

Mass Markets provides its employees with comprehensive benefits, including medical, dental, and vision insurance, as well as paid time off and opportunities for career development.


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