Help Desk Specialist
3 days ago
Job Summary
Mass Markets is currently seeking a Help Desk Specialist to join their team. The ideal candidate will have excellent communication skills and the ability to resolve customer complaints in a professional manner.
Salary
The estimated annual salary for this position is $50,000 - $60,000, depending on experience and qualifications.
Key Responsibilities
This role will involve:
- Handling inbound and outbound contacts via phone, email, or chat
- Resolving customer complaints and issues in a timely and professional manner
- Accurately documenting and processing customer claims
Requirements
To succeed in this role, you should have:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of CRM software and other technical tools
Benefits
Mass Markets offers a competitive compensation package, including health insurance, retirement plan, and paid time off.
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