Help Desk Specialist

3 days ago


Wichita, Kansas, United States Mass Markets Full time

Job Summary

Mass Markets is currently seeking a Help Desk Specialist to join their team. The ideal candidate will have excellent communication skills and the ability to resolve customer complaints in a professional manner.

Salary

The estimated annual salary for this position is $50,000 - $60,000, depending on experience and qualifications.

Key Responsibilities

This role will involve:

  • Handling inbound and outbound contacts via phone, email, or chat
  • Resolving customer complaints and issues in a timely and professional manner
  • Accurately documenting and processing customer claims

Requirements

To succeed in this role, you should have:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of CRM software and other technical tools

Benefits

Mass Markets offers a competitive compensation package, including health insurance, retirement plan, and paid time off.



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