Hotel Guest Services Associate
3 weeks ago
Lexima is an Equal Employment Opportunity (EEO) employer committed to creating a positive and supportive work environment. Our hotel strives to provide exceptional guest experiences, and we are seeking a skilled Front Desk Agent to join our team.
Salary: $45,000 per annum, with opportunities for advancement within the company and professional development opportunities.
Job Description:
We are looking for a highly organized and efficient individual to manage reservations, check guests in and out, and handle various requests during their stay. The ideal candidate will have excellent communication skills, be able to multitask, and possess proficiency in computer systems and software such as Microsoft Office and reservation management systems.
Responsibilities:
- Manage reservations and process check-in and check-out efficiently
- Handle guest requests, including booking tours and making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Perform light cleaning duties and other assigned tasks
- Must be 21 years old to perform liquor sales
- Strong communication and interpersonal skills
- Ability to multitask and handle high-volume workload
- Proficiency in computer systems and software
- Flexibility to work evenings, weekends, and holidays as needed
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement and professional development
- Positive and supportive work environment
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