Hospitality and Front Desk Associate
2 days ago
We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality Inc. As a key member of our front desk team, you will provide exceptional service to our guests and ensure their stay with us is memorable and enjoyable.
About the Role:
This position involves working in a dynamic environment where you will be responsible for registering and assigning rooms to guests, issuing room keys and escort instructions, and sorting and tracking incoming mail and messages. You will also be responsible for transmitting and receiving messages using all communication avenues, answering inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions, and computing bills and collecting payments from guests. Additionally, you may be required to make, confirm, and cancel reservations via all communication avenues, post charges such as room, food, liquor, or telephone to guest bills if the interface is inoperable, and make reservation, transportation, or entertainment reservations for guests. You will also need to deposit guest valuables in the hotel safe deposit box and assist with various office tasks as needed.
Responsibilities:
• Register and assign rooms to guests
• Issue room keys and escort instructions
• Sort and track incoming mail and messages
• Transmit and receive messages using all communication avenues
• Answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions
• Compute bills and collect payments from guests
• Make, confirm, and cancel reservations via all communication avenues
• Post charges such as room, food, liquor, or telephone to guest bills if the interface is inoperable
• Make reservation, transportation, or entertainment reservations for guests
• Deposit guest valuables in the hotel safe deposit box
• Assist with various office tasks as needed
Requirements:
• Comprehensive knowledge of the English language
• Ability to accurately report information
• Good mathematical and computer skills
• Flexible availability, including 3rd shift
• Preferred: CPR and first aid training, additional language abilities, and a higher level of education
Estimated Salary: $45,000 - $60,000 per annum
About Us:
StepStone Hospitality Inc. is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We take pride in our commitment to customer satisfaction and strive to create a warm and welcoming environment for all our guests.
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