Service Manager
4 hours ago
We are seeking a highly skilled and experienced Service Manager to join our team in Glendale, AZ. As a Service Manager, you will be responsible for providing management and training for all assigned staff, while being fully responsible for all operations and financial functions of the assigned office.
Key Responsibilities:- Provide oversight and training for all direct reports, including administrative and technical staff.
- Provide technical support for all field technicians, including 24/7 phone support.
- Complete regular onsite audits of field technicians to evaluate skill levels.
- Ensure all personnel are following company policies and procedures, using corrective action/progressive discipline when necessary.
- Generate business opportunities in local markets.
- Manage P&L and work utilization for this site.
- Ensure office is adequately staffed to meet business needs, by recruiting, hiring, and onboarding new employees.
- Build relationships with customers by providing excellent service and support.
- Provide a safe and healthy work environment that is inclusive for all individuals.
- Responsible for facility security and maintenance.
- Ensure all staff are following safety rules and regulations.
- Monitor expenses with approval of expense reports, payroll and office expenditures ensuring office remains within budgets.
- High school diploma or equivalent.
- Valid state issued driver's license.
- Excellent problem solving and critical thinking skills.
- Excellent service and relationship building skills.
- Previous management experience or on the job equivalent experience.
- Ability to travel.
- Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.
- Bilingual preferred; ability to read, write and speak Spanish is preferred, but not required.
Pentair is an Equal Opportunity Employer.
We value diversity, equity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all individuals. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
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