Customer Service Manager

2 weeks ago


Glendale, Arizona, United States 110600 - Thrift Express 35th and Union Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to lead our sales floor team at 110600 - Thrift Express 35th and Union. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Develop and implement sales strategies to achieve daily, monthly, and quarterly sales goals.
  • Lead and motivate a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets.
  • Conduct regular performance evaluations and provide coaching and training to improve team performance.
  • Ensure accurate and timely processing of sales transactions, including customer returns and exchanges.
  • Collaborate with store leadership to establish clear company vision and ensure team member engagement.
  • Responsible for performance management, including coaching, discipline, performance improvement plans, and annual reviews.
  • Develop and maintain a positive and inclusive store culture that reflects the Thrift Express brand.
  • Ensure compliance with all policies and procedures relating to security, health, and safety.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One year of work experience in retail management, preferred.
  • One year of customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • Comprehensive Total Rewards package, including medical, dental, vision, and 401(k) plans.
  • Employer-funded Health Reimbursement Account (HRA).
  • Employee Assistance Program (EAP).
  • Paid Time Off, Sick, and Vacation.
  • Paid Holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.



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