Customer Service Manager
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our sales floor team at 110600 - Thrift Express 35th and Union. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities- Develop and implement sales strategies to achieve daily, monthly, and quarterly sales goals.
- Lead and motivate a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets.
- Conduct regular performance evaluations and provide coaching and training to improve team performance.
- Ensure accurate and timely processing of sales transactions, including customer returns and exchanges.
- Collaborate with store leadership to establish clear company vision and ensure team member engagement.
- Responsible for performance management, including coaching, discipline, performance improvement plans, and annual reviews.
- Develop and maintain a positive and inclusive store culture that reflects the Thrift Express brand.
- Ensure compliance with all policies and procedures relating to security, health, and safety.
- High School Diploma, GED, or equivalent work experience.
- One year of work experience in retail management, preferred.
- One year of customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for position.
- Ability to speak and read English proficiently.
- Comprehensive Total Rewards package, including medical, dental, vision, and 401(k) plans.
- Employer-funded Health Reimbursement Account (HRA).
- Employee Assistance Program (EAP).
- Paid Time Off, Sick, and Vacation.
- Paid Holidays.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.
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