Customer Service Manager

9 hours ago


Glendale, Arizona, United States - Thrift Express 35th and Union Full time
Job Title: Customer Service Manager

Thrift Express 35th and Union is seeking a highly motivated and experienced Customer Service Manager to lead our sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.

Key Responsibilities:
  • Develop and implement sales strategies to achieve daily, monthly, and quarterly sales goals.
  • Lead and motivate the sales floor team to deliver exceptional customer service and achieve sales targets.
  • Conduct regular performance reviews and provide coaching and development opportunities to team members.
  • Manage and maintain a clean and organized store environment, including visual merchandising and inventory management.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Develop and implement processes to improve customer satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of retail management experience, preferably in a customer-facing role.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive total rewards package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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