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Customer Service Manager

2 months ago

Glendale, Arizona, United States Goodwill Industries International, Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to lead our retail sales floor team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Develop and implement sales strategies to achieve daily, monthly, and quarterly sales goals.
  • Lead and motivate a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets.
  • Conduct regular performance evaluations and provide coaching and training to improve team performance.
  • Manage and maintain a clean and organized store environment, ensuring compliance with Goodwill's brand standards.
  • Collaborate with other departments to achieve business objectives and improve customer satisfaction.
  • Develop and implement processes to improve sales floor operations, including inventory management and customer service.
  • Ensure compliance with all company policies and procedures, including security, health, and safety protocols.
Requirements
  • High school diploma or equivalent required; one year of retail management experience preferred.
  • Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office Suite and other retail management software.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with employer match.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.