Gaming Operations Manager
2 weeks ago
SUMMARY
WKY Development LLC is seeking a dedicated Operations Supervisor to oversee the daily functions of our Gaming and Beverage sectors. This role is pivotal in ensuring exceptional guest experiences at our facility.
ROLE RESPONSIBILITIES
The Operations Supervisor will be instrumental in maintaining operational excellence and compliance with state regulations. The following duties outline the key responsibilities:
- Supervising the gaming and beverage operations to ensure smooth functioning.
- Fostering positive guest relations and creating a welcoming environment.
- Ensuring the safety and security of both team members and guests.
- Building and maintaining strong working relationships across all departments.
- Employing creative problem-solving skills to address operational challenges.
- Adhering to all state gaming regulations and internal policies.
- Taking overall responsibility for departmental performance and adapting to flexible work hours as needed.
- Facilitating staff development through training, hiring, and performance evaluations.
- Ensuring all menus are accurate and updating the POS system as necessary.
- Managing labor budgets and staffing levels effectively.
- Assisting with inventory management and ordering processes.
- Maintaining knowledge of health department standards.
- Performing additional duties as assigned.
PERFORMANCE STANDARDS
- Engaging actively on the floor to provide exemplary guest service.
- Upholding confidentiality and integrity in all operations.
- Maintaining professional relationships with all personnel.
- Exhibiting excellent communication skills, both verbal and written.
- Leading by example in delivering outstanding customer service.
- Being available for work during weekends, holidays, and evenings as required.
- Managing scheduling, timekeeping, and record-keeping for all team members.
- Embodying a strong code of ethics focused on respect, commitment, and guest service.
- Demonstrating attention to detail and strong organizational skills.
- Possessing knowledge of state gaming laws and regulations.
QUALIFICATIONS
- High School diploma or GED required.
- Preferred experience includes two years in gaming or beverage service roles, or one year in a supervisory capacity.
- Experience in a leadership role managing teams is preferred.
- Proven success in a guest service environment with high volume.
- Ability to obtain and maintain a valid gaming/racing license.
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